LeLeKart Vendor Return & Replacement Policy

Return Policy

Returns are applicable under the following circumstances:

• Damage in Product: If the product is damaged during transit or otherwise.
• Mismatch with Quality Description: If the product does not meet the described quality standards.
• Mismatch with Image: If the delivered product differs from the images displayed on the website.

Delivery Charges: The delivery charges for returned products will be borne by the vendor/seller.

Return Process: The customer will initiate the return through the website, WhatsApp, or email. The vendor must acknowledge the return request within 24 hours, inspect the product, and provide feedback to the LELEKART admin.

Replacement Policy

Replacements are applicable under the following circumstances:

• Size Mismatch: If the size differs from what the customer ordered.
• Color Mismatch: If the product color does not match the order.
• Defective or Damaged Product: If the product is found to be defective or damaged.
• Incorrect Item Delivered: If a different product is delivered.

Delivery Charges: For the first replacement, the charges will be borne by the LELEKART admin. Subsequent replacements for the same product will incur charges paid by the customer.

Replacement Process: Customers can initiate replacement requests through the website, WhatsApp, or email. Vendors must process and dispatch the replacement within 2 business days.

Non-Replacement Products

The following products are excluded from the replacement policy:

• Perishable goods (e.g., food and flowers).
• Personal care products (e.g., cosmetics, toiletries).
• Intimate apparel.