At Lelekart, we are committed to providing our customers with the highest level of satisfaction.
Our comprehensive return and refund policy ensures a transparent and customer-friendly shopping experience.
Refunds
If you are not satisfied with your purchase, you may request a full refund within 7 days of the purchase date.
To request a refund, please contact us at +91 9877454036. Refunds will be processed within 7 days of receipt of
the request. The total amount will be credited within 5–7 working days to the customer's account.
Cancellations
If you need to cancel your order, please contact us as soon as possible at +91 9877454036.
If your order has not yet been processed, we will cancel the order and issue a full refund.
If your order has been processed, we may not be able to cancel it, but you may be eligible for a refund
under our Refunds policy.
Unboxing Verification
Our delivery personnel will unbox the product in your presence. This process allows immediate
inspection for any visible damage or discrepancies. Customers are encouraged to carefully examine
the product during this unboxing process.
Return Eligibility
Returns are applicable in specific situations, including:
- Product damage during transit
- Quality not matching description
- Delivered product differs from website images
Return requests must be initiated within 24 hours of receiving the product.
Changes to this Policy
We may update this Refund/Cancellation Policy from time to time to reflect changes in our practices
or to comply with legal requirements. We will notify you of any material changes to this Policy by posting
the updated policy on our website. Your continued use of our services after the effective date of any changes
to this Policy constitutes your acceptance of the changes.