LeLeKart Return & Refund Policy

LeLeKart Return & Refund Policy

At Lelekart, we are committed to providing our customers with the highest level of satisfaction. Our comprehensive return and refund policy ensures a transparent and customer-friendly shopping experience.

Refunds

If you are not satisfied with your purchase, you may request a full refund within 7 days of the purchase date. To request a refund, please contact us at +91 9877454036. Refunds will be processed within 7 days of receipt of the request. The total amount will be credited within 5–7 working days to the customer's account.

Cancellations

If you need to cancel your order, please contact us as soon as possible at +91 9877454036. If your order has not yet been processed, we will cancel the order and issue a full refund. If your order has been processed, we may not be able to cancel it, but you may be eligible for a refund under our Refunds policy.

Unboxing Verification

Our delivery personnel will unbox the product in your presence. This process allows immediate inspection for any visible damage or discrepancies. Customers are encouraged to carefully examine the product during this unboxing process.

Return Eligibility

Returns are applicable in specific situations, including:

  • Product damage during transit
  • Quality not matching description
  • Delivered product differs from website images
Return requests must be initiated within 24 hours of receiving the product.

Changes to this Policy

We may update this Refund/Cancellation Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes to this Policy by posting the updated policy on our website. Your continued use of our services after the effective date of any changes to this Policy constitutes your acceptance of the changes.

Comprehensive Policy Details

Refund Methods

  • Pre-Paid Orders: Refunds processed within 3-7 business days
  • Cash on Delivery (COD): Option to decline payment if damage is identified during unboxing

How to Initiate a Return

  • Via Website: Log in, go to 'Orders', select order, click 'Request Return'
  • Via WhatsApp: Contact +91 9877454036 with order details and photos
  • Via Email: Send details to support@lelekart.com

Return Conditions

  • Product must be unused and in original packaging
  • Return request must be within 24 hours of receiving the product
  • Verification through customer support team required

Non-Acceptance of Returns

  • Requests made after 24 hours of receiving product
  • Product used or tampered with
  • Does not meet return eligibility criteria

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